College Profile Related Frequently Asked Questions (FAQs)
Where do you ship?
For now, we are only delivering within the United Kingdom. Watch this space – we’ll hopefully be going international next!
How much does shipping cost?
Delivery is free on all UK orders. No minimum spend required.
When can I expect to receive my order?
All items are made to order in 1-4 business days. Orders are shipped 3–7 business days after they are placed.
How can I track my order?
You will receive a tracking number via email when your order is shipped. Use it to follow your package on the courier’s website.
What is your return policy?
You may return any item within 30 days of receiving it provided that it is unused and in its original packaging.
How can I return or exchange an Item?
Contact us on contact@brucekuphal.shop with your order number and reason to return. We’ll walk you through the process.
When will I get my refund?
Returns will be refunded within 7 days of receipt and inspection of your return. The refund will be returned to your original payment method.
In other words, What forms of payment do you take?
For secure checkout, we process all orders through PayPal, however PayPal accepts all major credit cards.
Is it possible to modify or cancel my order?
If we have not already processed your order, we'll do our best to accomodate you - just email us shortly at contact@brucekuphal.shop. We will do our best to make sure your order is handled appropriately but may not be able to accommodate changes or cancellations.
Need more help?
Reach out to us directly:
📧 Email contact@brucekuphal.shop
📞 Phone: +44 531 654 2318