Warranty Policy
Effective Date: [Date of today, e.g., May 26, 2025]
Business Name: Bruce Kuphal
Website: https://brucekuphal.shop
Email: contact@brucekuphal.shop
Phone: +44 531 654 2318
"Here at Bruce Kuphal, we are about our clothing. Although we have no manufacturer’s warranty, we DO put a guarantee behind our product, and we are sure to offer you the best!
Limited Warranty Coverage
Our 30-day limited warranty is effective from date of delivery and covers:
Faulty workmanship or materials
Major damage whether caused by customer usage or not
If your product arrives with a fault, under normal use, we will have it replaced with an identical or similarly equivalent product, or if it is out of stock, we may replace it with a credit to be used in the future or a full refund, when a replacement is not available.
What’s Not Covered
This warranty does not cover:
Normal wear and tear
Damages resulting from misuse, abuse, improper washing, or alteration
Size (Measurements according to size chart)
Product Exclusions After 30 days from purchase:
How to File a Warranty Claim
If you think your item may be covered by this policy:
Email us at contact@brucekuphal.shop Eyelash Glue Friendly Policy within 30 days from the delivery date.
Provide your order number, description of the problem and photos of the product.
Your claim will be reviewed and our team will respond within 2-3 business days.
Resolution
We will if the claim is deemed valid:
Exchange the item (subject to stock availability), or
Refund the entire amount to your original form of payment
Return shipping can be covered if a verified warranty issue.
Contact Information
📧 Email: contact@brucekuphal.shop
📞 Phone: +44 531 654 2318
Address: 2 Alverthorpe Way, Bradford BD10 9AN, United Kingdom